Client Feedback for Veterinary Practices
Do you know what your clients really think of your veterinary practice? Qualivet from Insights answers that question and much more, allowing vet practices to improve client loyalty.
If you work in a veterinary practice then you know that client loyalty is a key indicator of practice success. Qualivet is a customer satisfaction and loyalty measurement tool that allows vet practices to survey their customers in a professional manner, giving them results that allow managers to take decisions on the direction and content of veterinary services.
Qualivet Helps Vet Practices Build Loyalty
We know that every vet practice could implement a customer survey: placing a questionnaire in the waiting room and asking pet owners to give their impressions of your clinic.
There’s a problem with that method though. Did you know you’re more likely to obtain feedback from dis-satisfied clients? A strong statistical bias in the results!
Qualivet gives you the means to:
- Obtain statistically reliable results
- Measure client satisfaction based on the different services that you offer
- Find out what areas of service most encourage loyalty
That means you have the information you need to improve client loyalty and the success of your vet practice.
Qualivet is a complete system. It allows vet practices to identify and prioritise improvements that will encourage more client loyalty.
Qualivet provides answers to questions such as:
- How strong is the loyalty of pet owners to the vet practice?
- What proportion of pet owners vaccinate their pets at the practice?
- What is the profile of the most loyal type of pet owner?
- What services most encourage the loyalty of the pet owners?
You receive a report which clearly identifies areas in your practice that could be improvement. You can then implement changes (such as product training) and retain customer loyalty.
Working in partnership with the veterinary pharmaceutical companies, Qualivet allows vet practices to receive impartial feedback on how their surgery is run.
Qualivet is available to vet practices in the UK, France, The Netherlands, Switzerland and Italy.
To take part in Qualivet or simply to find out more contact us directly
Qualivet & The Veterinary Pharmaceutical Industry
The veterinary pharmaceutical industry can benefit from Qualivet too, gaining access to a unique database encompassing satisfaction and loyalty of clients in veterinary practices.
For more information contact us.
